Terms and Conditions

Effective date: November 10, 2026

These Terms govern use of erijonagency.com and services purchased directly from STATION 17, LLC d/b/a EriJon Agency (“we,” “us,” or “our”). They explain customer responsibilities and the conditions for our virtual mailbox and related services. Contact: info@erijonagency.com.

1 Agreement and service documents

By affirmatively accepting these Terms during enrollment or purchasing services under an agreement incorporating them, you agree to these Terms. You must be at least 18 years old to create a virtual mailbox account, purchase a virtual mailbox plan, or enter into a service agreement with us. By enrolling, you confirm that you meet this age requirement and are authorized to act for any business you enroll. Individuals under 18 may not create or hold their own virtual mailbox accounts. Your accepted order identifies the plan, price, billing period and included services. A separately signed service agreement controls a conflict with these Terms. Specific accepted order terms control general descriptions. Mandatory law and USPS requirements always control. Material service conditions must be disclosed before purchase.

We provide EriJon Agency virtual mailbox services using Innbocks as our white-label technology platform for enrollment and account management. You may enroll through a plan link on our website or through an EriJon Agency listing in the Innbocks marketplace. In either case, we provide the mailbox services for your selected EriJon Agency plan. These Terms apply when presented and accepted as part of your enrollment or otherwise incorporated into your service agreement. Any additional Innbocks platform or marketplace terms presented to you apply to their stated scope and do not automatically replace our service terms. The enrollment process will identify the applicable billing arrangement and any additional terms before purchase.

2 Activation and authorized recipients

To activate your virtual mailbox, you must complete USPS Form 1583, provide two current forms of identification acceptable to USPS, including one qualifying photo identification and one qualifying address identification, and complete notarization through the online notary service used in our enrollment process. You must satisfy the online notary provider’s identity verification and session requirements. Mail service begins only after required payment, our acceptance, verification of your completed and notarized Form 1583 and identification, and satisfaction of any other applicable USPS requirements. Any notary or verification fees will be disclosed before you incur them. Do not use the address before we confirm activation and assign your PMB number. Provide truthful information, keep identification and contact details current, and promptly complete required updates. Every recipient and business must be properly authorized. You represent that you may authorize us to receive and handle each recipient’s mail and disclose relevant information to USPS and necessary service providers.

3 Address use and prohibited conduct

Use the address exactly as assigned, including the required PMB or permitted # designation. Do not describe the mailbox as a staffed office, leased suite, residence or physical operating location that you do not have. The service provides no ownership, tenancy, occupancy or unrestricted building access. Acceptance by a bank, licensing agency, search engine, government agency or other third party is not guaranteed. Confirm address eligibility independently before relying on it.

Do not use our address or services for fraud, impersonation, unlawful goods or activities, evasion of legal obligations, infringement, harassment or unauthorized receipt of another person’s mail. Do not send hazardous, illegal, perishable or otherwise restricted items. Package acceptance, size, weight, quantity and carrier restrictions must be confirmed before shipment. We may decline nonpostal deliveries we cannot lawfully or safely handle. USPS mail will be handled in accordance with postal rules rather than refused contrary to those rules.

4 Mail handling and customer instructions

You authorize us to receive mail for approved recipients and to record exterior images and delivery information for account administration. Opening, scanning, forwarding, shredding and disposal require your instructions or a separately selected standing authorization. Only mail covered by that authorization will be processed that way. Do not authorize disposal of documents you must preserve. Shredding and recycling are irreversible. Junk mail filtering does not authorize destruction of legal, financial or other important correspondence unless specifically covered by your instructions.

You are responsible for reviewing notifications, checking your account, identifying urgent items and providing accurate handling instructions and forwarding addresses. Notify us promptly of suspected errors or unauthorized activity. Keep your own copies of downloaded documents. Digital scans are provided for convenience and may not substitute for originals required by law or another party. We do not evaluate legal deadlines, determine a document’s importance, or provide legal, tax or financial advice.

5 Processing storage and pickup

Same day processing applies only to eligible mail received during the published business day processing window, subject to the purchased service, completed verification and circumstances outside our reasonable control. It does not guarantee postal delivery, completion of every scan or forwarding request that day, or uninterrupted platform access. Business hours, processing cutoffs and holiday closures will be made available to customers.

Included quantities, scan request limits, page limits, storage periods and additional charges are those disclosed in your accepted plan and fee schedule. Requests exceeding allowances may incur disclosed fees. Pickup is available only during designated pickup windows or by confirmed appointment, with identification and authorization. Meeting facilities and unrestricted office access are not included merely because you subscribe to a mailbox.

We will provide any required notice and follow applicable law and postal requirements before disposing of uncollected property. Nonpayment or expiration of storage alone does not authorize us to destroy mail contrary to USPS requirements. We may require advance funding for postage and forwarding. International shipments remain subject to customs declarations, restrictions, duties and carrier rules; you are responsible for accurate information and lawful contents.

6 Term billing automatic renewal and charges

MONTHLY TERM AND BILLING CYCLE. Monthly subscriptions are billed on a calendar-month basis. The initial billing period begins on the date you sign up and ends on the last day of that calendar month. Your initial subscription charge is prorated for the portion of that month remaining from your signup date through month-end, as disclosed at checkout. Thereafter, each monthly billing period begins on the first day and ends on the last day of the calendar month, and the recurring monthly subscription fee is due in advance on the first day of each month. References to a monthly billing cycle do not mean a fixed period of 30 days.

COMMENCEMENT OF CHARGES AND SERVICE ACTIVATION. Subscription billing begins on your signup date. Mail receipt and processing remain subject to completion and approval of the identification, notarization and other activation requirements in Section 2. You are responsible for promptly completing enrollment requirements. Delay in submitting required documents does not automatically postpone billing or extend the paid term. This provision does not limit refunds or other remedies required by law or arising from our material breach. If verification cannot be completed, contact us promptly to arrange account closure and review any applicable refund rights.

AUTOMATIC RENEWAL AND PAYMENT AUTHORIZATION. If automatic renewal is disclosed and you expressly consent during enrollment, your monthly subscription renews for successive calendar months until canceled in accordance with Section 7. You authorize the billing provider identified at enrollment to charge your selected payment method for the disclosed recurring subscription fees, applicable taxes and authorized additional charges. The initial prorated charge, regular monthly price, first full monthly billing date and cancellation method will be disclosed before purchase. You must maintain accurate billing information and a valid payment method.

ANNUAL PLANS AND ADDITIONAL CHARGES. Annual prepaid subscriptions are billed in advance for the annual term and renewal date disclosed at checkout. The monthly proration provisions above apply to monthly plans and do not change an annual plan’s disclosed term or price. Any initial adjustment for an annual plan must be expressly disclosed at purchase. Postage, duties, notary fees, handling charges, overages and optional services are additional unless expressly included. You agree to pay charges incurred under your accepted plan and fee schedule, including charges incurred before cancellation but billed afterward. Failure to use an active account does not, by itself, cancel the subscription or eliminate properly disclosed charges.

Introductory offers apply only to the eligible initial term described at checkout. An offer of two free months with an initial annual subscription means the annual price shown at checkout reflects that offer; it does not create an additional credit or extend the term unless expressly stated. Renewal pricing and any continuing annual discount must be disclosed separately. Allowances do not roll over unless your plan expressly provides otherwise. We will give at least 30 days’ notice of a price change we control, or longer when required, and an opportunity to cancel before the change takes effect. Prepaid fixed term prices will not change during that term.

7 Cancellation refunds and payment issues

To cancel your EriJon Agency subscription, use the cancellation option provided in your Innbocks account, if available, or email info@erijonagency.com from your account email before the next renewal charge. We will confirm cancellation and coordinate any necessary account or billing action through the platform. These methods apply whether you enrolled through our website link or an Innbocks marketplace listing, subject to any additional cancellation method or mandatory rights disclosed and accepted at enrollment. Cancellation stops future renewal charges and ordinarily takes effect at the end of the paid term unless you request earlier closure or law requires otherwise.

Except where law, an accepted offer or a separate agreement requires otherwise, used services, completed work, postage and third party charges are not refundable. Monthly and annual prepaid subscription fees are not prorated for voluntary early cancellation. This does not limit remedies for unauthorized charges, billing errors, our material breach or rights that cannot lawfully be waived. If we permanently discontinue prepaid services for reasons other than your breach, we will refund the unused portion of prepaid subscription fees paid to us.

Keep a valid payment method and sufficient postage funding. If a payment fails, we may seek payment and suspend optional processing after reasonable notice, subject to postal and legal obligations. We do not charge undisclosed penalties or collection fees. Please report billing concerns promptly so we can investigate; this request does not restrict lawful payment disputes or chargeback rights.

8 Closure and post termination mail

We may suspend or terminate service for material breach, unlawful use, failed verification, nonpayment or a legal or postal requirement. When reasonably practicable, we will give notice and an opportunity to correct a remediable breach; immediate action may be necessary for fraud, security threats or legal requirements. Suspension does not eliminate duties imposed by USPS.

Upon closure, stop using the address and notify senders and agencies directly. USPS does not process an ordinary change of address order from a CMRA address. We will handle post termination mail under current USPS rules, including required remailing for at least six months unless you provide lawful written alternative handling instructions permitted by USPS. Provide and maintain an accurate remailing address and pay disclosed new postage and applicable handling charges. We will not treat failure to pay as permission to dispose of mail in violation of postal requirements. Cancellation of a platform account does not itself revoke statutory retention obligations.

A virtual mailbox subscription does not appoint us or our supplier as your registered agent. Registered agent service requires separate enrollment, provider acceptance, required state filings and the applicable service agreement. The appointed provider and address may differ from your mailbox provider and address. You remain responsible for entity filings, compliance, deadlines and monitoring communications. Canceling billing does not automatically change a state registered agent appointment; complete the required replacement or resignation process.

Meeting facilities require confirmed availability, separate booking terms and disclosed building fees and our fees. A request is not a confirmed reservation. Building access, conduct, capacity and cancellation rules apply as disclosed before booking. Registered agent and meeting services do not include legal advice or a guarantee of any business outcome.

10 Accounts providers and confidentiality

Protect your credentials, use available multifactor authentication and promptly report suspected compromise. You are responsible for authorized users and instructions you permit them to give. We may verify identity before acting on sensitive requests. Our Privacy Policy describes information handling; it does not authorize every use of personal information merely because you accept these Terms. Payment processors, platforms, carriers, notaries and other providers have their own obligations and terms. We remain responsible for our own obligations under applicable law.

11 Service limitations and liability

TO THE EXTENT PERMITTED BY LAW, SERVICES ARE PROVIDED AS AVAILABLE. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED. WE DO NOT GUARANTEE UNINTERRUPTED ACCESS, ERROR FREE SCANS, CARRIER PERFORMANCE OR THIRD PARTY ACCEPTANCE OF YOUR ADDRESS. THESE DISCLAIMERS DO NOT EXCUSE OUR EXPRESS CONTRACTUAL OBLIGATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST OPPORTUNITIES OR BUSINESS INTERRUPTION. OUR AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF $500 OR THE SERVICE FEES PAID TO US BY YOU FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, EXCLUDING POSTAGE, TAXES AND PASS THROUGH THIRD PARTY CHARGES.

THESE EXCLUSIONS AND LIMITS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR LIABILITY OR REMEDIES THAT CANNOT LAWFULLY BE LIMITED. NOTHING IN THESE TERMS WAIVES NONWAIVABLE CONSUMER RIGHTS. We are not an insurer of mail or its contents. Contact us before sending irreplaceable originals or valuable items and arrange appropriate carrier coverage where available. Events outside our reasonable control may delay performance; we will take reasonable steps to resume service. This does not eliminate applicable refund, security or postal duties.

12 Customer indemnification

To the extent permitted by law, you will indemnify us and our personnel against third party claims, damages and reasonable legal costs resulting from your unlawful use, material breach, fraudulent information or instructions you lacked authority to give. This obligation does not cover losses caused by our negligence, gross negligence, willful misconduct or breach of law. We will give prompt notice of a covered claim and reasonably cooperate. No settlement may impose an admission or nonmonetary obligation on us without our written consent.

13 Disputes notices and changes

Texas law governs except where applicable federal law or mandatory protections of your home jurisdiction control. Subject to those protections, courts with jurisdiction in Tarrant County, Texas will hear disputes. Contact info@erijonagency.com to attempt resolution; doing so does not delay statutory deadlines or prevent urgent relief or a complaint to a regulator. No mandatory arbitration or class action waiver is created by these Terms.

We may update these Terms prospectively and will provide reasonable advance notice of material changes affecting active customers, with consent where required. Posting a revision does not retroactively change accrued claims or an existing fixed term commitment. We may send operational notices to your current account email or through your platform, subject to legal notice requirements. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. Failure to enforce a provision is not a waiver. Payment obligations already incurred and provisions intended to survive closure continue to apply.