Privacy Policy

Effective date: November 10, 2026

We are STATION 17, LLC d/b/a EriJon Agency. In this Privacy Policy, we explain how we collect, use and disclose personal information through erijonagency.com and our virtual mailbox and related services. Contact us at info@erijonagency.com. This Policy describes our practices; it does not replace separate consent required by law.

1 Information we collect

We collect contact and account information such as name, company name, email, telephone number, mailing and forwarding addresses, authorized recipients, selected services and correspondence with us. For mailbox verification, we collect or receive required PS Form 1583 information, identification documents and verification results, directly or through Innbocks and our verification and online notary providers. We require identity verification and online notarization of Form 1583 during enrollment. The online notary provider may collect additional identity verification information and an audiovisual session recording and retain a notarial journal as required by applicable law. The provider’s privacy notice describes its own collection, processing and retention practices; these records are not necessarily held by us. Such records can contain identification numbers, photographs, signatures, dates of birth and other personal details required for verification. We do not ask you to send identity documents or payment card details through an ordinary website inquiry form.

Mail service involves sender and recipient details, exterior mail images, delivery and handling records, and the contents of mail you authorize us to open or scan. Mail may contain financial, health, legal or other sensitive information supplied by senders. We process that information to provide your requested services, not to build advertising profiles from mail contents. Registered agent and meeting inquiries may include entity details, filing information, scheduling preferences and attendance information.

Payment providers process payment credentials. We receive transaction information such as payment status, invoice records and limited payment method details; our ordinary payment process does not require us to receive full card numbers. Website and platform providers may collect IP addresses, browser and device information, pages visited, referring pages, timestamps, security logs and cookie identifiers. We also receive information from USPS, carriers, your authorized representatives and service providers as needed to operate your account.

2 How we use information

We use information to answer inquiries; verify identity and authority; establish and administer accounts; receive, scan, forward and dispose of mail as authorized; process payments; coordinate separately requested services; maintain records; troubleshoot; protect accounts and prevent fraud; and comply with postal, legal and regulatory obligations. We use website usage information to operate and understand our website, subject to applicable cookie choices. We send service and billing notices and may send marketing messages when permitted. You may unsubscribe from marketing emails; essential account and legal notices may continue.

3 When we disclose information

We disclose information as reasonably necessary to providers supporting the requested service: website hosting and forms; mailbox software and document access; identity verification and notarization; payment processing; email, hosting and IT support; carriers; authorized shredding or recycling providers; and registered agent providers or meeting facility operators when you request those services. We use Innbocks as our white-label platform for customer enrollment and account management. Customers may enroll through links on our website or through our listing in the Innbocks marketplace. Innbocks processes relevant account, service and mail information as needed to support those functions, subject to its applicable role, agreements and legal obligations. Other providers may include Squarespace for our website, Stripe for payment processing, and Registered Agents Inc. for separately requested registered agent services. Not every provider receives every category of information. For example, a registered agent provider receives relevant entity and contact information when you request that service, rather than automatic access to your mailbox contents.

We disclose information to USPS and its authorized representatives as required for CMRA verification, recordkeeping and inspections. We may disclose information when legally required, in response to valid legal process, to address fraud or security incidents, or to protect legal rights as permitted by law. We may share relevant records with professional advisers and in a merger, sale or similar business transaction, subject to applicable protections. We do not make mail contents publicly available. Information submitted for business filings may become public through government records.

Providers may act on our instructions or independently under their own notices and legal obligations. Their notices govern their independent processing. We seek appropriate contractual safeguards where required, but a third party’s independent practices are not controlled by this Policy.

4 Sale advertising and cookies

We do not sell personal information, including sensitive personal information. We do not disclose personal information for cross context behavioral advertising or process it for targeted advertising as those terms are defined by applicable privacy laws. We do not use mail contents or identity verification documents for advertising. These statements concern actual practices, including installed tracking technologies, rather than only whether we receive money.

Our website uses necessary cookies and similar technologies for operation and security. If enabled, analytics cookies help us understand visits and website use. Where required, nonessential technologies operate only after the appropriate choice or consent. Use the website’s cookie controls, when displayed, and your browser settings to manage cookies. Blocking necessary cookies may affect features. Third party services accessed through links may use their own cookies. Where applicable law requires, we honor recognized browser based opt out preference signals for covered processing. We do not promise a universal response to the older Do Not Track browser setting.

5 Retention and disposal

We retain information for the period reasonably necessary to provide services, fulfill the purposes described here, satisfy postal, tax and other legal requirements, resolve disputes and enforce agreements. Retention varies by record type and applicable provider requirements. USPS records may need to remain available after an account closes; current rules require retention of endorsed PS Forms 1583 for at least six months after termination. Legal holds and other requirements may require longer retention.

Physical mail storage and authorized shredding follow your accepted plan and instructions, subject to postal requirements. Digital files, transaction records and backups may have different retention periods. Deleting an item from your view or canceling an account does not necessarily remove required records or all backup copies immediately. Contact us for the retention rules applicable to your records. We delete, deidentify or securely dispose of records when no longer needed, subject to applicable legal and operational requirements.

6 Security and incidents

We use reasonable administrative, technical and physical safeguards appropriate to the information and services. Access is limited to authorized personnel and providers with a business or legal need. No transmission, account, storage system or service can be guaranteed completely secure. Protect your credentials and promptly tell us about suspected unauthorized access. If a security incident triggers legal notice requirements, we will provide required notices in accordance with applicable law. This Policy does not reduce obligations imposed by breach notification laws.

7 Privacy requests and choices

Depending on applicable law and eligibility, you may have rights to confirm processing, access or obtain a portable copy of information, correct inaccuracies, request deletion, and opt out of sale, targeted advertising or certain consequential profiling. We do not use personal information for profiling that produces legal or similarly significant decisions. Some laws exempt certain small businesses or business related information; available rights depend on the law and circumstances. We nevertheless welcome requests about your information.

Send requests to info@erijonagency.com with the subject Privacy Request. Describe your request and account relationship without including unnecessary sensitive information. We may reasonably verify identity and any agent’s authority. We will respond within applicable legal deadlines. For requests governed by the Texas Data Privacy and Security Act, we will respond within 45 days, subject to a permitted extension of up to 45 additional days with timely notice and reasons. If we decline a request, we will explain applicable exceptions and appeal rights. Required records, legal holds and necessary security information may be retained where permitted. We will not unlawfully discriminate for exercising privacy rights.

To appeal a decision where appeal rights apply, email the same address with Privacy Appeal in the subject and identify the request. For appeals governed by Texas law, we will provide a written decision within 60 days. If the appeal is denied, we will explain how to contact the Texas Attorney General, including the complaint process available at texasattorneygeneral.gov. Requests involving information controlled independently by a platform may also need to be directed to that platform; we will explain our role when reasonably possible.

8 Children locations and third party sites

Our website and account enrollment are intended for adults, and we do not knowingly collect information online from children under 13 for their own accounts. If you believe a child submitted information directly through our website, contact us. Information contained in an adult customer’s mail may involve family members and is handled for the authorized service and legal purposes described here. Any arrangement to receive mail for a minor must satisfy applicable postal and legal requirements.

We operate in the United States. Our providers may process information in the United States or other jurisdictions under their service arrangements and applicable safeguards. Privacy protections can differ by location. We will comply with applicable transfer requirements where they apply. This statement does not treat website use as a substitute for required transfer safeguards. Links to other websites do not mean this Policy governs those websites.

9 Changes and contact

We will post updates with a revised effective date and provide additional notice or obtain consent when required for material changes. Changes apply prospectively and do not authorize incompatible use of previously collected information without a lawful basis. For questions or requests, contact STATION 17, LLC d/b/a EriJon Agency at info@erijonagency.com.